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Warranties

1 Warranty agreement


1) Warranty period of INVT iMars B and iMars M series inverters is 5 years after the purchase date of the product.


2) Warranty period of INVT optional parts and components is 1 year after the purchase date of the product.


3) Our company (hereinafter referred to as “the manufacturer”) conducts free maintenance and repairing to the product that has any fault or damage under the normal operation conditions to the customers from the purchase date. Free maintain and repairing won’t be given under the following circumstance:


a)      Damages incurred to the inverter due to mis-operations which are not in compliance with “Operation Manual”;

b)     Damage or lost incurred to the inverter due to improper transportation

c)      Damage incurred to the inverter due to the unauthorized repairing and reconstruction;

d)     Damage incurred to the inverter due to the mis-operations which are not in the standard application range;

e)     Abnormal aging or damage incurred to the inverter due to bad usage environment;

f)      Damage incurred to the inverter due to earthquake, fire, flood, thunder, abnormal voltage and other damage caused by the force majeure;

g)     The brand, trademark, serial number and name plate designated in the product have been changed or destroyed and can not be read


2 Warranty service


1) We, promise that, our company (hereinafter referred to as “the manufacturer”) conducts site maintenance and repairing within 5 days to INVT iMars B and iMars M series inverters that has any fault or damage during the warranty period.

2) Our company conducts maintenance and repairing within 5 days to INVT optional parts and components that has any fault or damage during the warranty period in the designated service outlets. The sending charge is paid by the client and the handling charges incurred after maintenance shall be charged by INVT.


3 Extended warranty


1) Users can apply for extended warranty service in the two years after purchase of products; please consult the local dealer for details.

2) Users can purchase 10-year or 15-year extended warranty service. If the warranty extends the standard one, it is necessary to pay the charge incurred by the extended warranty. Please consult the local dealer for details.


4 Lifetime maintenance


The product can be charged to repair any time after the agreed warranty period.


5 Service access


1) Technical consultation &Information access: Please consult the local dealer for details.

2) Fault maintenance: The user can contact with the local dealer, if not available, it is necessary to contact INVT customers service directly (Email: solar-service@invt.com.cn).

 


 

 

 
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