Service & Support

01

Remote Service Support

Online technical support

Remote monitoring data analysis

Remote software upgrade
02

On-site Service Support

On-site fault diagnosis

On-site product replacement

On-site spares replacement

On-site software upgrade
03

Deep troubleshooting support

For difficult problems that have not been completely resolved, the experts of the R&D center will deal with them.

Services

Service Characteristics

Convenience
Multiple channels such as hotline, website, mailbox, and branch phone to accept customer questions.
Professional
Free on-line technical support along with the warranty service our engineers provide the life-time service management.
Secured
5 years warranty period after delivery from the factory which can be extended.
Considerate
Visit customers within 72 hours, caring customers' experience, ensure the normal usage of products.
Fast delivery
Spares from factory and overseas local warehouse support fast delivery for the repairing purpose in time.
Trustworthy
Issue professional analysis report of products issues, prevent the scene hidden dangers, and provide security services.

Service Process

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